Qasaed is committed to full customer satisfaction. You, as a customer, are eligible for a full refund and item(s) return ONLY in the occurrence of the below two situations:
- If the item(s) received was defected
- If the item(s) received was not as described (e.g.: different color, different model, or different specs)
In case you faced one of the above two situations, you are kindly requested to send us a photo of the wrong/defective item(s) received on email@example.com in a period of no more than 5 days within Lebanon and 14 days internationally from the date of receiving your order.
Once your refund request is approved, we will inform you via email and the refund amount will be transferred to your balance in 2 to 5 working days, or an online voucher will be used at our store, you choose.
Shipping costs, including taxes and duties if applicable, will be deducted from the amount of refund. The contents of the package must be in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box. Qasaed is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt.
Items will be shipped via Express Shipping Service in a gift box with a delivery time of 3 to 5 working days. You will receive a shipment tracking number by email as soon as your order is shipped. Shipping costs will be calculated upon checkout on our site.
Please note that shipping times do NOT include production times that vary from 7 to 10 days.
Please remember that shipping around holidays can be very unpredictable.
You, as a buyer, are responsible for any duties, tariffs, taxes, customs fees, or any other charges that may be assessed upon entry to your country by customs.