Shopping Basics
Our handmade collection predominantly features items crafted from 18k gold-plated brass and pure gold. You have the flexibility to choose the specific metal that suits your preferences.
Our men’s bracelets are crafted with a combination of high-quality stainless steel and genuine leather. The materials are selected for their durability, ensuring that the color remains unchanged over time.
Not all of our men’s bracelets are adjustable. Please refer to the product description to determine if the size is adjustable or fixed.
Our men’s bracelets are crafted with a combination of high-quality stainless steel and genuine leather. The materials are selected for their durability, ensuring that the color remains unchanged over time.
If a bracelet is adjustable, you can tighten it by following these steps:
- Turn the bracelet on its back.
- Locate a small window on the buckle.
- Using a knife, carefully open the window.
- Slide the lock out.
- Adjust the size by cutting the leather to your preferred length.
- If the plate can be moved along the leather, adjust from one side of the lock. If fixed, cut from both sides.
While the gold-plated color may experience some fading with prolonged use, taking simple precautions can help maintain its vibrancy. Avoiding exposure to chemicals such as perfume and hairspray can contribute to the longevity of the gold-plated finish.
Absolutely! You have the freedom to customize any item in the language of your choice. Our goal is to provide a personalized and unique experience tailored to your preferences. If you have further questions or require assistance, feel free to reach out to our customer service team. We are dedicated to making your shopping experience seamless and enjoyable.
Yes, all our items come elegantly packaged in a leather sleeve, accompanied by a stylish purple gift box and a complementary bag. This ensures that your chosen piece is presented with the sophistication and care it deserves. If you have any further inquiries or need assistance, feel free to contact our customer service team. We are here to make your shopping experience exceptional.
Items will be shipped via Express Shipping Service in a gift box with a delivery time of 3 to 5 working days. You will receive a shipment tracking number by email as soon as your order is shipped. Shipping costs will be calculated upon checkout on our site. Please note that shipping times do NOT include production times that vary from 7 to 10 days. Please remember that shipping around holidays can be very unpredictable. You, as a buyer, are responsible for any duties, tariffs, taxes, customs fees, or any other charges that may be assessed upon entry to your country by customs.
Yes, we ship internationally.
The order fulfillment process involves an 8-working day manufacturing period. Upon completion, we provide you with a customized design for approval before proceeding. Once approved, our team begins production, which typically takes up to 6 working days. Worldwide delivery generally requires an additional 5 to 8 working days. Please note that during holidays or special occasions, there may be delays in delivery. We recommend placing orders well in advance to account for any potential delays.
Payments
We accept payments via credit/debit cards, ensuring the highest security through the bank’s site.
Yes, we accept international credit cards.
Shipping & Returns
Qasaed is committed to full customer satisfaction. You, as a customer, are eligible for a full refund and item(s) return ONLY in the occurrence of the below two situations:
- If the item(s) received was defected
- If the item(s) received was not as described (e.g.: different color, different model, or different specs)
In case you faced one of the above two situations, you are kindly requested to send us a photo of the wrong/defective item(s) received on support@qasaedbyola.com in a period of no more than 5 days within Lebanon and 14 days internationally from the date of receiving your order. Once your refund request is approved, we will inform you via email and the refund amount will be transferred to your balance in 2 to 5 working days, or an online voucher will be used at our store, you choose. Shipping costs, including taxes and duties if applicable, will be deducted from the amount of refund. The contents of the package must be in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box. Qasaed is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt.
Once a refund is approved, the normal procedure typically involves processing the refund within a certain timeframe, which can vary depending on the payment method and the policies of the company or organization issuing the refund. In general, refunds for online purchases often take several business days to appear back in the original payment method used for the transaction. This delay is due to the processing times of banks, credit card companies, and payment processors.
Order cancellations are only accepted within 24 hours of the initial order placement. To change the details of your order, kindly contact us via WhatsApp or email.
If you need assistance, our dedicated customer service team is here to help you. You can reach us conveniently via WhatsApp or email. For assistance via WhatsApp, simply send a message to +96170003996 and one of our representatives will be happy to assist you. Alternatively, you can also reach us by sending an email to info@qasaedjewelry.com. Just drop us a message with your inquiry, and we’ll get back to you as soon as possible. We’re committed to providing you with excellent service and support, so don’t hesitate to reach out if you have any questions, concerns, or need assistance with anything. We’re here to help!